This is the practical stuff — first-week checklist, important numbers, how things work, who to call when. Bookmark it. Print it. Stick it on the fridge. Whatever's useful.
Eight things worth doing in the first few days. The check-marks save in your browser, so you can leave and come back.
Print this, screenshot it, save it as a note — whatever works. These don't change often.
Pay through the tenant portal by ACH. TenantCloud is the only payment method we accept. If you need help with TenantCloud, call their support at (737) 300-9331.
If you're going to be late, tell us in advance. Seriously. We can almost always work something out — partial payment, a few extra days, a payment plan. The worst thing for everyone is silence.
To pay by ACH you'll need to add a bank account to TenantCloud first. It takes about two minutes.
A few limits to know: TenantCloud accepts checking accounts only, and you can have up to two accounts on file.
Use the maintenance request form. Photos help — submit as many as you want. You'll get a confirmation immediately and a real reply within an hour during business hours.
If it's an actual emergency (gas, no heat in winter, flood, lockout, fire) — call (937) 203-0868 after using the form. The 24-hour line goes to whoever's on call.
Pickup days vary by building. Your move-in email has the schedule for your specific address. Most buildings have shared bins in the back; some have alley pickup. If there's confusion the first week, just ask.
Required for all residents. Your landlord's insurance covers the building — it does not cover your belongings, your liability, or your living costs if something forces you out temporarily.
Upload your declarations page to TenantCloud or email it to us once you're covered.
We partner with Lemonade — starting at $5/month, takes minutes to set up from your phone. Any provider is accepted. See partner links and what's covered →
Gas smell · No heat in winter · Major water leak · No working toilet · Electrical issue · Fire or smoke · Lockout — call (937) 203-0868.
Use the maintenance request form. Photos help. You'll hear back within an hour during business hours.
During business hours: text us, we'll come let you in. After hours: we recommend calling a locksmith. We can usually get there overnight too if you'd rather wait, but it's slower.
Check your circuit breaker first. If only one circuit is out, flip the breaker back on. If the whole unit is out and your neighbors aren't, text us. If the whole building is out, it's probably an outage - check their website to confirm..
If a faucet runs slowly or not at all on a very cold day: leave the cabinet under the sink open, run water at a thin trickle from that faucet, and call us. Don't ignore it — frozen pipes burst, and that's a problem none of us want.
Tell us. We'll handle it. Don't confront a neighbor yourself unless it's a quick easy thing — let us be the bad cop if anyone needs to be.
We'll email you 90 days before your lease ends. If you want to renew, just reply. We try not to raise rent — when we do, we'll explain why. If you want to renew but the rate isn't workable, tell us; we can usually find something.
We need 60 days written notice before your lease ends. Email is fine. We'll schedule a walkthrough about a week before your move-out date — you'll be there with us, we'll go room by room, and we'll talk through anything that might affect your deposit before we have to put it in writing.
Within 30 days of moving out, by Ohio law. In practice, most people get theirs back within 7–10 days. Anything we keep gets photographed and itemized — the math is always shown.
If anything in here is wrong, missing, or confusing — tell us. We update this regularly based on what new tenants tell us they wished they'd known. Your feedback makes the next version better.