Get the app
The TenantCloud app makes it easy to pay rent, submit maintenance requests, and check your balance from your phone. Recommended over the browser.
Getting connected on TenantCloud
Before you can pay, you need to be connected to us in TenantCloud. We send a connection request to the email address you applied with — here's how to accept it.
- Check the inbox for the email address you used on your application.
- Look for an email from TenantCloud with the subject "You've been invited" — check your spam folder if you don't see it.
- Click the link in the email to accept the connection request.
- Create your TenantCloud account (or sign in if you already have one).
- Your unit and lease details will appear automatically once you're connected.
Full walkthrough: How do I connect with my landlord? →
Contact us and we'll resend it, or call TenantCloud support at (737) 300-9331 and they can help you locate your account.
Setting up your bank account
You'll need to connect a bank account to TenantCloud before you can pay by ACH. It takes about two minutes.
- In TenantCloud, go to Settings → Bank Accounts.
- Click "Add bank account".
- Agree to allow electronic debits from your account.
- Choose your verification method:
- Instant (recommended): select your bank and log in — verified immediately.
- Manual: Stripe sends two small deposits within 2 business days. Enter the exact amounts to verify.
- Your account is connected and ready to use at checkout.
Checking accounts only. Up to two accounts per user.
TenantCloud support is available at (737) 300-9331, or reach out to us and we'll help you get sorted.